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How the Quest Works

The Communication Quest is a chat-based, coaching-like experience that drives meaningful conversations, powerful ideas, and "a-ha!" moments around innovation. This approach enables the rapid, lasting adoption of innovative behaviors in your organization. We do this by:

action

Activity

Completions indicate that users have awareness and understanding of a topic.

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Follow-Through

Positive activation checks show that users have followed through and taken specific actions.

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Reflection

Insights demonstrate that users have reflected on their experiences in a way that reinforces the desired mindsets.

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Social Engagement

'Likes' and comments tell us that a user's insights are positively impacting others in the group and are initiating social learning.

The Challenges

Individual and team performance are massively impacted by workplace communication. According to research by Salesforce, 86% of employees agree that ineffective communication is one of the leading reasons for workplace failure. Our Communication Quest activates employees to practice techniques that contribute to effective communication. The 10 challenges encourage participants to take concrete actions that lead to more effective communication and improved results.

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CHALLENGES
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1

Listen Actively

Effective communication starts with listening.

2

Use Your Body

Non-verbal communication such as facial expression, eye-contact, and hand gestures are like punctuation for your spoken message. Learn how to use them well!
3

Clarify and Summarize Your Understanding

You've heard what's been said, but do you truly understand? Letting the other person know that you've understood them, and asking clarifying questions when you haven't, lets them know that you're listening and allows them the opportunity to make themselves fully understood.
4

Be Friendly

Simple things like a friendly tone, a personal question, or even a smile can encourage others to engage with and open up to you.
5

Listen with an Open Mind

Often what's more important than getting your message across is listening to and understanding the other person's point of view.
6

Exude Confidence

Confidence can be the factor that convinces others of what you're saying, and that you'll follow through.
7

Read the Room

Not all communication styles will be appropriate for every audience and situation. Here's how you can identify the right style for the right time.
8

Be Clear and Succinct

Good communication means saying just enough. Here's how you can cut out the fluff.
9

Offer Feedback

Feedback is a vital part of communication that is often ignored because we're afraid to hurt the feelings of others. Here's a feedback model that you can use to provide feedback that is empathic and impactful.
10

Ask for Feedback

We all receive feedback – both positive and constructive – at some point. It's the way in which we receive it that defines us. Here we will show you how to use the feedback model to receive feedback effectively.
 

 

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Frequently Asked Questions

  • Yes. Our quests drive the adoption of new behaviors and habits, and the best way to do this is by giving people the opportunity to practice and repeat.

    We do this in the form of a 10-day Quest. Each day, for the duration of the Quest, a participant accepts a bite-sized challenge. The challenge will introduce an offline activity to complete between online sessions. Once complete, a user will then come back and reflect on the experience of trying new behaviors. Reflecting on our experiences drives behavior change in a short time.

  • Designated administrators will have access to the "Manage" section of Cognician, which is our reporting dashboard.

    The "Manage" section gives administrators a collection of helpful information about participants and their activities on the platform. For example, every time someone uses a cog (short for "coaching guide", which is what we call a learning module at Cognician), the system logs their actions so that administrators can view the learner’s journey, how many cogs have been completed, and where the team seems to be struggling.

    Administrators can monitor general participant progress and export CSV documents that contain cog completion data and even the insights shared by the users.

  • Yes. We have a variety of Quests available, tailored to help you activate behavior change when it matters.

  • Yes. Cognician adheres to a data privacy model whereby privacy protections overlay most existing security protection mechanisms and the focus and investment is applied across People, Processes, and Technology.

  • Yes. Cognician is trusted by global management consultancies and their clients, based on the team’s practice of privacy and security by design. The team’s main security objective is to continually assess and improve its ability to prevent, detect and respond to cyber incidents using a threat-based risk management approach, and treating cybersecurity as part of its integrated risk management processes.

  • Yes. We provide 24hr support for users. You can email support@cognician.com with any queries. Alternatively, when you are on the platform, click or tap on the chat icon on the bottom right page and the support team will assist you.