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How the Quest Works

The Feedback Focus Quest is a chat-based, coaching-like experience that drives meaningful conversations, powerful ideas, and "a-ha!" moments around innovation. This approach enables the rapid, lasting adoption of feedback oriented behaviors in your organization. We do this by:

action

Activity

Completions indicate that users have awareness and understanding of a topic.

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Follow-Through

Positive activation checks show that users have followed through and taken specific actions.

reflection

Reflection

Insights demonstrate that users have reflected on their experiences in a way that reinforces the desired mindsets.

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Social Engagement

'Likes' and comments tell us that a user's insights are positively impacting others in the group and are initiating social learning.

The Challenges

Effective feedback improves performance, productivity, and employee satisfaction. Nearly 60% of respondents in a PwC survey stated they would like feedback on a daily or weekly basis, and 92% agreed that negative feedback, if delivered appropriately, is effective at improving performance. Our Feedback Focus Quest activates employees to give and receive feedback more effectively, to both colleagues and managers.

The 20 challenges encourage participants to practice concrete behaviors that lead to career progression and improved individual and organizational performance. Participants learn what makes feedback so effective and what feedback model to apply. They also learn how to share constructive feedback, reflect on feedback, and show appreciation through feedback.

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CHALLENGES
DESCRIPTION
1

Review the Feedback Model

Let's kick things off with a simple feedback model that you can use to communicate effectively with your team.

2

Find Out What Makes Feedback Effective

How do you know that your feedback is landing the way you expected? Ask a colleague to find out!

3

Ask a Friend for Feedback

It's time to ask for feedback! And who better to ask than a friend?

4

Appreciate a Colleague

A great feedback culture is built upon trust and respect. Take some time today to show a colleague that you care.

5

Feed Back about Feedback

Ask and you shall receive! The best way to kick off a feedback culture is to ask for it.

6

Reflect on a Missed Opportunity

When we fail to give feedback, we miss out on an opportunity to improve. Take some time to reflect on the impact of not giving feedback when it's due.

7

Become a Better Team Member

How do you know you're a great team member? Ask for feedback!

8

Appreciate a Manager

Today's challenge is all about showing your manager some appreciation!

9

Share Constructive Feedback

In today's challenge, you'll have the opportunity to share some feedback with a colleague about their work on your current project.

10

Reflect on Bad Feedback

We've all had a bad feedback experience at some time. Here's your chance to learn from it.

11

Ask for Performance Feedback

Are you doing as well as you think you are? There's only one way to know for sure – ask for feedback!

12

Appreciate a Friend

In today's challenge, you'll have the opportunity to express your appreciation for someone who has inspired you in some way.

13

Give Yourself Constructive Feedback

You've given quite a few people feedback by this point. In today's challenge, you'll refocus your feedback lens on yourself!

14

Learn from Experience

In today's challenge, you'll have an opportunity to learn how to give effective feedback by dissecting some good feedback that you received yourself.

15

Give Your Manager Constructive Feedback

It's time to let your manager know how they're doing, and what they can become an even better manager.

16

Appreciate Yourself

It's the final week of this program, which means it's time to take a minute to appreciate yourself and how far you've come!

17

Reflect on Effective Feedback

In today's challenge, you'll have the opportunity to learn from a time when you gave feedback to great effect.

18

Feed Back about Feedback

In today's challenge, you'll have the opportunity to improve your organization's feedback culture by giving feedback about the feedback that you've received.

19

Ask about Your Feedback

Since we're almost at the end of this program, there's no better time to get some feedback about the feedback you've been giving!

20

Reflect on Future Feedback

For a culture of feedback to last, you need to make a conscious effort to keep the feedback wheel turning. Take some time today to reflect on how you might do this.

Custom Package

Do you have more than 500 users in your organization? Book a call with us to create a custom package that works for you.

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Frequently Asked Questions

  • Is a 20-day program really effective?

    Yes. Our quests drive the adoption of new behaviors and habits, and the best way to do this is by giving people the opportunity to practice and repeat.

    We do this in the form of a 20-day Quest. Each day, for the duration of the Quest, a participant accepts a bite-sized challenge. The challenge will introduce an offline activity to complete between online sessions. Once complete, a user will then come back and reflect on the experience of trying new behaviors. Reflecting on our experiences drives behavior change in a short time.

  • How do you know the program is working?

    Designated administrators will have access to the "Manage" section of Cognician, which is our reporting dashboard.

    The "Manage" section gives administrators a collection of helpful information about participants and their activities on the platform. For example, every time someone uses a cog (short for "coaching guide", which is what we call a learning module at Cognician), the system logs their actions so that administrators can view the learner’s journey, how many cogs have been completed, and where the team seems to be struggling.

    Administrators can monitor general participant progress and export CSV documents that contain cog completion data and even the insights shared by the users.

  • Do you have other programs besides the Feedback Focus Quest?

    Yes. We have a variety of Quests available, tailored to help you activate behavior change when it matters.

  • Is my user information/data confidential?

    Yes. Cognician adheres to a data privacy model whereby privacy protections overlay most existing security protection mechanisms and the focus and investment is applied across People, Processes, and Technology.

  • Is my company’s information safe?

    Yes. Cognician is trusted by global management consultancies and their clients, based on the team’s practice of privacy and security by design. The team’s main security objective is to continually assess and improve its ability to prevent, detect and respond to cyber incidents using a threat-based risk management approach, and treating cybersecurity as part of its integrated risk management processes.
  • Is there customer support?

    Yes. We provide 24hr support for users. You can email support@cognician.com with any queries. Alternatively, when you are on the platform, click or tap on the chat icon on the bottom right page and the support team will assist you.