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How the Quest Works

The Mastering Uncertainty Quest is a chat-based, coaching-like experience that drives meaningful conversations, powerful ideas, and "a-ha!" moments around uncertainty. This approach enables the rapid, lasting adoption of innovative behaviors in your organization. We do this by:



Completions indicate that users have awareness and understanding of a topic.



Positive activation checks show that users have followed through and taken specific actions.



Insights demonstrate that users have reflected on their experiences in a way that reinforces the desired mindsets.

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Social Engagement

'Likes' and comments tell us that a user's insights are positively impacting others in the group and are initiating social learning.

The Challenges

Our Mastering Uncertainty Quest activates employees to leverage a framework for dealing with uncertainty. The 10 challenges provide users with a clear process that empowers them to identify the category of uncertainty they're dealing with and what tools, skills, or resources they need to leverage to reduce, or eliminate, uncertainty.

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Establish Your Baseline

Let's find out where you're at in terms of dealing with uncertainty.


Classify Uncertainty

Dealing with uncertainty starts with classifying it. Let's explore the different types of uncertainty in today's challenge.


Reduce Your Own Uncertainty

Take action to reduce your own uncertainty in today's challenge!


Get Input from Others

Sometimes, all it takes to reduce uncertainty is input from others. Let's give it a go!


Weigh Up the Risks

When reducing uncertainty seems impossible, we have to take calculated risks!


Make a Choice

It's time to pick a course of action and run with it!


Build Consensus

When dealing with intractable uncertainty as a group, consensus is key to moving forward. 


Introduce Structures or Processes

Sometimes, new structures or processes is all it takes to reduce your uncertainty. Explore this in today's challenge!


Satisfice Uncertainty

Sometimes, it's okay to just meet the minimum requirements to achieve your goal!


Establish Your New Baseline

It's time to see how far you've come!



Let's Talk?

We have a range of solutions that will suit your business needs. Book a call with us to discover ways to speed up change in your organization, and make it stick.

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Frequently Asked Questions

  • Yes. Our quests drive the adoption of new behaviors and habits, and the best way to do this is by giving people the opportunity to practice and repeat.

    We do this in the form of a 10-day Quest. Each day, for the duration of the Quest, a participant accepts a bite-sized challenge. The challenge will introduce an offline activity to complete between online sessions. Once complete, a user will then come back and reflect on the experience of trying new behaviors. Reflecting on our experiences drives behavior change in a short time.

  • Designated administrators will have access to the "Manage" section of Cognician, which is our reporting dashboard.

    The "Manage" section gives administrators a collection of helpful information about participants and their activities on the platform. For example, every time someone uses a cog (short for "coaching guide", which is what we call a learning module at Cognician), the system logs their actions so that administrators can view the learner’s journey, how many cogs have been completed, and where the team seems to be struggling.

    Administrators can monitor general participant progress and export CSV documents that contain cog completion data and even the insights shared by the users.

  • Yes. We have a variety of Quests available, tailored to help you activate behavior change when it matters.

  • Yes. Cognician adheres to a data privacy model whereby privacy protections overlay most existing security protection mechanisms and the focus and investment is applied across People, Processes, and Technology.

  • Yes. Cognician is trusted by global management consultancies and their clients, based on the team’s practice of privacy and security by design. The team’s main security objective is to continually assess and improve its ability to prevent, detect and respond to cyber incidents using a threat-based risk management approach, and treating cybersecurity as part of its integrated risk management processes.
  • Yes. We provide 24hr support for users. You can email with any queries. Alternatively, when you are on the platform, click or tap on the chat icon on the bottom right page and the support team will assist you.