Last updated 19 May 2026
Overview
Cognician uses sub-processors to support the delivery of our services to our customers. A sub-processor can be defined as a third-party data processor engaged by Cognician that may store and process personal data of our customers (as described in the relevant Data Processing Addendum).
Security and Privacy Due Diligence
Cognician continuously evaluates the security, privacy and confidentiality practices of all proposed sub-processors that will or may have access to or otherwise process Customer Data.
Sub-Processors
The tables below list the different third-party sub-processors engaged by Cognician to perform certain functions or deliver specific services.
Infrastructure:
We use the following sub-processor to provide our cloud infrastructure environment and store our Customer Data:
| Sub-Processor |
Entity Country |
Data Location |
Purpose |
| Microsoft Cloud Services Azure |
Ireland |
EU |
Data Centre |
| AWS |
Ireland |
EU |
Cloud Backup Services |
Service-Specific Sub-Processors:
Cognician works with various other third parties to provide specific functionality within the services. In order to provide the relevant functionality, these sub-processors must access Customer Data. Their use is limited to the Services indicated below:
| Sub-Processor |
Entity Country |
Data Location |
Purpose |
| Microsoft, Inc. |
USA |
US |
Email and Cloud Storage of Documents, Video Conferencing, Web Meetings, Secure Content Collaboration and File Sharing. |
| Intercom, Inc. |
USA |
EU |
Customer Support |
| HubSpot, Inc. |
USA |
US |
Marketing, Sales, Customer Service and CRM |
Artificial Intelligence Sub-Processors:
Cognician works with the following sub-processors to provide optional AI Assistant and Responder functionality within the platform. Where AI features are enabled, these sub-processors process Customer Data solely for the purpose of generating AI-powered responses and interactions within the platform experience. The use of AI functionality is configurable on a per-client basis and these sub-processors will only act as data processors where AI features are explicitly enabled:
| Sub-Processor |
Entity Country |
Data Location |
Purpose |
| OpenAI, OpCo LLC. |
USA |
US |
AI Assistant and Responder functionality within the platform experience. Processing of user-submitted content to generate AI-powered responses and interactions. |
| OpenRouter, Inc. |
USA |
EU |
API routing and aggregation layer for AI model providers, facilitating the delivery of AI Assistant and Responder functionality within the platform experience. |
Integrations:
Additionally, the following third-party sub-processors may store and process personal data of our customers as part of application integrations:
| Sub-Processor |
Entity Country |
Data Location |
Purpose |
| Asana, Inc. |
USA |
US |
Internal Team Workflows and Tasks |
This list is subject to change, so please check back frequently for updates.
